Frequently Asked Questions (FAQ)

Most of our games are basically in English. In the Dino Safari and Dark side of Anubis we can change the language on request before the experience. Please ask for it.

Pursuant to our Guarantee of Use, we have extended the validity of all our tickets, coupons and gift vouchers until 31.12.2021. Thus, we undertake a 100% guarantee for all our customers that they can use their tickets and discounts with us.

Yes, we have opened the sale of undated tickets for the closing time, which can be used for more than a year, until 31.12.2021! The gift coupon will be sent to your email address and all you have to do is print it.

Not necessary. Showing the barcode on your phone is enough.

The enter is possible from the age of 6 (with parental control), however we recommend the VR experiences only from the age of 8. Important to know, that the Assassin’s Creed can be used only above 120 cm (3,9 ft), the Dino Safari and the Dark side of Anubis only above 140 cm (4,5 ft).

Without buying a ticket, there is no option to book an appointment. We highly recommend you to buy your tickets online (it includes booking the date as well), this way you can significantly reduce the possible waiting time. In the case of on-the-spot ticket buying, we can’t guarantee you that all of our packages and experiences will be avaliable immediately. On-the-spot, you have the chance to buy your tickets for a future appointment.

We are constantly working to make our guests as safe as possible. Therefore, we also perform nanotechnological disinfection with an environmentally friendly solution containing nano silver and hypochlorous acid. Of course, we continue to clean all of our devices with antibacterial wipes after our guests, and our playmakers work in masks and gloves. We ask our visitors to use hand-held disinfectants, and to ask them to change their time by phone even in case of feeling unwell! We use a contactless body temperature scanner at the checkout every time we arrive, and if we may be measuring a rise in temperature, we will ask our guests to come back to us at another time. Let’s continue to take care of each other and our loved ones!

Yes. In the case of on-the-spot ticket buying, you have the option to pay with OTP, MKB and K&H SZÉP Card under the balance of your „szabadidő/freetime” pocket. Online only available with the OTP Szép Card under the balance of your „szabadidő/freetime” pocket.

Yes. In the case of team-buildings, bachelor/bachelorette parties, birthdays, or registration of bigger friendgroups, from at least 8 people you’ll get a 20% discount from the prices of the tickets. For this, you need a previous registration through the application form on this subpage.

Yes. Two parents can go upstairs in total. They can look after the kids or take pictures of them, but if they want to take part in the experiences they have to buy a ticket as well.

No. First you can buy only the two hyperreality experiences (Dino Safari, Dark side of Anubis) and the packages separately. After the experiences, there’s an option to buy other games separately, apart from the packages.

Except the hyperreality-experiences (Dino Safari, Dark side of Anibus) it is allowed to take pictures. Moreover, we are glad to see the pictures of our guests on the social media.

Yes, we have a cloakroom and a locker for your values. Both of them are free. It is compulsory to store your bags and coats in one of them.

We don’t have a separate parking lot. We would recommend the underground garage in the Jókai street, the parking lot in the Westend shopping center, or the streets nearby the Nyugati train station.

Better to wear comfortable, sporty clothes, in which you can move easily.

It is possible to enter on your own from the age of 18. Under the age of 18 you need to be accompanied by an adult, or to have a permission to enter.

It is forbidden to bring food or drink inside the park. It is for the prevention of accidents. Downstairs operates the Space Cafe, where you can buy some food and drink and also can consume them there.

The building is not free of obstacles. Furthermore we would like to raise the attention of our guests that because of technical reasons, certain experiences are not usable for disabled people.

It is recommended for spectacles to be worn during games as well. 99% of the frames usually fit under the viewers, however, some designer, wider frames may not. In this case, unfortunately, it must be taken down.

The tickets are not returnable. In the case of a vis major situation, there’s a way to replace your tickets. In this case write to the e-mail adress.