Frequently Asked Questions

Most of our games are basically in English. In the Dino Safari and Dark side of Anubis we can change the language on request before the experience. Please ask for it.

We have created a subpage for this, where we give tips.

We are constantly working to make our guests as safe as possible. Each of our devices is cleaned with an antibacterial wipe after our guests. We ask our visitors to use hand-held disinfectants and to ask them to change their time by phone, even if they are unwell. Let’s continue to take care of each other and our loved ones!

Yes, on site with OTP, MKB and K&H, and online only with OTP SZÉP card. From April 25 to December 31, the government is free to move between sub-accounts, so you can pay from any “pocket” both on site and online.

Yes, our visitors with a valid Budapest Card will receive a HUF 1,000 discount from the current ticket prices when purchasing tickets on site. Cannot be combined with other discounts. It is important that if, for example, 3 people arrived, but only 2 of you have a Budapest Card, we can only provide a discount of 2×1,000 HUF.

The enter is possible from the age of 6 (with parental control), however we recommend the VR experiences only from the age of 8. Important to know, that the GAMER package can be used only above 130 cm, the Dino Safari and the Dark side of Anubis only above 140 cm.

It is not possible to book an appointment without buying a ticket. We specifically recommend buying tickets online (which includes booking an appointment) so you can significantly reduce any waiting times. When purchasing tickets on site, we cannot always guarantee that all our packages and tickets will be available immediately. Of course, it is also possible to buy tickets for a later date on the spot.

No. If you don’t know when someone you want to surprise come to us with, or you’re not sure which package / ticket you’d like, buy a gift card that you’ll receive from us via email and all you have to do is print it out and hand it over!

Yes. Two parents can go upstairs in total. They can look after the kids or take pictures of them, but if they want to take part in the experiences they have to buy a ticket as well.

Except the hyperreality-experiences (Dino Safari, Dark side of Anibus) it is allowed to take pictures. Moreover, we are glad to see the pictures of our guests on the social media.

Not necessary. Showing the barcode on your phone is enough.

Yes, we have a cloakroom and a locker for your values. Both of them are free. It is compulsory to store your bags and coats in one of them.

We don’t have a separate parking lot. We would recommend the underground garage in the Jókai street, the parking lot in the Westend shopping center, or the streets nearby the Nyugati train station.

Better to wear comfortable, sporty clothes, in which you can move easily.

It is forbidden to bring food or drink inside the park. It is for the prevention of accidents. Downstairs operates the Space Cafe, where you can buy some food and drink and also can consume them there.

It is recommended for spectacles to be worn during games as well. 99% of the frames usually fit under the viewers, however, some designer, wider frames may not. In this case, unfortunately, it must be taken down.

The building is not free of obstacles. Furthermore we would like to raise the attention of our guests that because of technical reasons, certain experiences are not usable for disabled people.

The tickets are not returnable. In the case of a vis major situation, there’s a way to replace your tickets. In this case write to the e-mail adress.